Effective Date: 04/01/2026

At Balo Treasure, customer satisfaction is important to us. Please review our refund policy carefully before making a purchase.

We accept returns under the following conditions:

• Item must be returned within 14 days of delivery 
• Item must be unused, unopened, and in original condition 
• Proof of purchase is required 

Certain items may not be eligible for return, including:

• Opened trading card packs 
• Digital products (if applicable) 
• Clearance or final sale items 

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to our error.

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will replace the item or issue a refund where appropriate.

We only replace items if they are defective or damaged. If you need an exchange, contact us at the email below.

Customers are responsible for return shipping costs unless the item was sent in error or arrived damaged.

For returns, refunds, or questions, contact:

Email: support@balotreasure.com
Business Name: Balo Treasure
Address: 288 Hawthorn Village Commons, Apt #143, Vernon Hills, IL 60061